Privacy Policy

Introduction

This Privacy Policy describes how Aurum Foods collects, uses, shares, and protects your personal information when you visit or use our website or purchase our frozen food products.

By using our Platform, you agree to the terms of this Privacy Policy and consent to the collection and use of your information as described here. If you do not agree, please do not use or access our Platform.

Information We Collect

We may collect the following types of information:

Personal Information: Name, contact number, email address, delivery address, billing details and payment information when you place an order or create an account.

Transaction Information: Purchase history, order details and payment confirmations.

Technical Information: IP address, device type, browser details and browsing behavior on our Platform.

Optional Information: Feedback, reviews or preferences you choose to share with us.

How We Use Your Information

We use your information to:

• Process and deliver your frozen food orders.
• Provide order updates, invoices and customer support.
• Improve product offerings, packaging and delivery experiences.
• Send promotional messages, offers and updates (with your consent).
• Prevent fraud, ensure security and comply with legal obligations.
• Sharing of Information

We may share your personal data with:

• Service Providers: Delivery partners, payment gateways, cold storage and logistics providers.
• Affiliates & Business Partners: For product improvements, offers or co-branded services.
• Legal Authorities: When required by law, regulation or legal process.
• We do not sell or rent your personal information to third parties.

Data Security

We implement reasonable security measures to protect your personal data against unauthorized access, misuse or loss. However, no method of electronic transmission or storage is fully secure and we cannot guarantee absolute protection.

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Order history may be stored for accounting, compliance or service improvement purposes.

Your Rights

• Access and update your personal information.
• Request deletion of your account and personal data.
• Opt out of promotional communications.

For such requests, please contact us at:
Email Id:- director@aurum2170ne.com
Contact No:- +91 98210 41380